NHS report: Key findings and recommendations
THE review uncovered:
• Creation of a blame culture
• Bad news not passed up the line
• Staff told to “put a gloss” on reports
• Staff told to “fix it” without support
• Inappropriate management styles that were emulated by staff
• Fear about using the board’s whistleblowing/staff concerns policy
• An inappropriate culture that has lasted for “some time”
• Breaches of the Dignity at Work policy
The to-do list
THE recommendations say the health board should:
• Reassess the way it works
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Hide Ad• Bring in an intensive programme of support and development to embed new leadership style
• Make senior management more visible across the organisation
• Turn executive directors into organisation champions for initiatives on culture and staff engagement
• Train managers on difference between bullying and firm management
• Become an open learning organisation and not one based on blame
• Reappraise staff survey to better listen to workers
• Redraw whistleblowing policy and set up external helpline to support staff
• Simplify HR policies